Privacy Policy

This policy was made in light of the requirements set out by the General Data Protection Regulations (GDPR) 2018

PRIVACY POLICY

Sports Therapy 4U Ltd is a specialised sports injury rehabilitation clinic based in Baldock, Hertfordshire. Our team comprises of sports therapists, injury rehabilitators and sports massage therapists.

This policy was made in light of the requirements set out by the General Data Protection Regulations (GDPR) 2018 in order to explain our data processing practices. It explains the basis on which we will process any personal data we collect from you, or that you provide to us.

TOPICS:

  • Who do we collect data from?
  • What information do we collect about you?
  • How will we use the information about you?
  • Who has access to the information we hold about you?
  • Marketing
  • Access to your information and correction
  • cookies
  • Other websites
  • Changes to our privacy policy
  • Security precautions
  • How to contact us

WHO DO WE COLLECT DATA FROM?

We collect and process data from a range of individuals, including those that have become clients at our clinic, those that have expressed a strong interest in becoming a client, those that have used or have expressed a strong interest in using our services at sponsored events and those that have visited our website. The information collected when you browse our website is called cookies. Please view the ‘cookies’ section within this Privacy Policy for more information on this. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

When booking an appointment, we collect and process first name, last name, date of birth and postal address under the lawful processing of contract. E-mail and telephone number are collected under the lawful processing of legitimate interest. This information is required to monitor your activity with us and send appointment reminders. We also collect and process medical records of your treatments which are kept for 7 years (minors information will be kept 7 years after they turn 18) in compliance with our insurance policies (Contract law).

We also collect information about your past injuries, current injury (if any), health and fitness goals and any relevant medical information when attending an appointment. This is to ensure your health and safety when using our services and is also processed under the lawful processing of legitimate interest.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

The information collected when you attend our clinic or one of our sponsored events is required to ensure you get the most benefit from our services. The data will be used to set up, verify and manage your progression, create tailor-made programmes, allow you to track your progress and to verify what treatment you have undertaken.

The information collected on behalf of a child using our services is required to set up their progression. Parent/carer details are required to verify and manage this activity on their behalf.

We collect data on the facilities you have used to keep you updated by text, email and/or phone on relevant matters such as terms or bookings changes, booking confirmations, and important updates regarding the clinic and changes.

We will also contact you via email, telephone, text and/or post about our other products and services we think may be of interest to you. You will have the option to opt-in to these when you initially provide data to us or when we collect data from you, and can opt out/update your preferences at any time.

We use information collected from the website to get an idea of best performing web pages.

If you have used our facilities, we will keep your data after your booking has ended. After this, your data will be archived for seven years and then securely disposed of.

You can update your preferences or request for your data to be removed at any time by contacting Sports Therapy 4U Ltd’s Data Controller at the following address:

Mell Trewin
Sports Therapy 4U Ltd
23 Whitehorse street
Baldock
Hertfordshire
SG7 6QB
info@sportstherapy4u.com

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties. We will also not share your information with third parties for marketing purposes.

Your data is only viewable by Sports Therapy 4U Ltd staff and will not be passed on to parties except where legally necessary.

Sports Therapy 4U Ltd operates as a data controller or joint data controller with various local authorities/professional bodies.

MARKETING

We would like to send you relevant information about our services which we believe would be of interest to you. We will not send any marketing material on behalf of third parties.

You have the right to opt out of receiving these messages at any time by following the instructions on your marketing communication, by emailing us on info@sportstherapy4u.com or by contacting the Data Controller on the aforementioned details.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to Sports Therapy 4U Ltd’s Data Controller at the following address:

Mell Trewin
Sports Therapy 4U Ltd
23 Whitehorse street
Baldock
Hertfordshire
SG7 6QB
info@sportstherapy4u.com

COOKIES

The Sports Therapy 4U Ltd website uses cookies to gather certain information about you. Cookies are pieces of information placed on your computer to allow websites to recognise you when you visit. It collects information about your browsing actions and visitor behaviour information but does not identify you as an individual.

We use the information gathered from cookies to get an idea of what elements of the website are best performing and what could be improved.

For further information about cookies, please visit http://www.aboutcookies.org or http://www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases, some of our website features may not function as a result.

OTHER WEBSITES

Our website contains links to other websites. This privacy policy only applies to the Sports Therapy 4U Ltd website, please read each company’s policy when using their website. We cannot be held responsible for the privacy policies and practices of third party websites.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 24 April 2018, in-line with GDPR.

SECURITY PRECAUTIONS

We are committed to ensuring the protection of your personal information.

The transmission of non-sensitive details (such as your email address) made via the internet is not guaranteed 100% secure, except where you see the green padlock in the address bar. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site (unless you see the aforementioned padlock icon); any transmission will be at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.

HOW TO CONTACT US

Please contact us if you have any questions about this privacy policy or information we hold about you, please contact the Data Protection Officer, Mell Trewin at:

Sports Therapy 4U Ltd
23 Whitehorse street
Baldock
Hertfordshire
SG7 6QB
info@sportstherapy4u.com